iBridge, LLC (“iBridge,” “we,” “us”) provides a broad range of support services to our business customers, including digital transformation, technology, consulting and assessment, and legal support and certain software-as-a-service products.
When you visit our Websites (ibridgellc.com, legal.ibridgellc.com, technology.ibridgellc.com, consulting.ibridgellc.com , process.ibridgellc.com, ibridgellc.in, metoliusaa.com or any other site operated by iBridge LLC and/or its affiliates) or use our software-as-a service application, Metolius™ (“the App”), you share your personal information with us in various ways. We also may collect personal information directly from you in person, via email or through postal mail. Sometimes we collect it directly from you, and other times, we collect it from our business customer or through our use of technology to automatically collect personal information
How we collect personal information
We may collect personal information from you directly or indirectly. For example, when you fill out a form on our Website, you provide personal information directly to us. In addition, we may also collect information automatically as you use the App. Another example of indirect data collection is our use of “cookies” on our Website and App. We also may collect personal information when you use third parties, such as social media platforms.
We collect personal information when you provide it
When using our Platform, you may provide certain kinds of personal information directly by interacting with iBridge online, or offline (via social media, by phone, email, in person – or even through postal mail).
When you register for a 30-day trial account on the Website, it is necessary for you to provide personal information that includes your name, phone number and email address. You will be provided a username and password and can update password at any time. This information helps us confirm your identity on subsequent visits and makes it easier for you to try our App. Your access to a trial account will be deactivated after 30 days.
We collect personal information from third-party sources
We may receive your personal information from our business customer as part of the delivery of our services, including conducting surveys on behalf of our business customer.
We may collect personal information about you from third parties, such as online social networks if you take part in a forum, for example, or follow us on Facebook or Instagram. We may collect personal information when you click “Share This” or “Like” buttons or otherwise use social media buttons, plug-ins or refer to us using hashtags like #ibridge. Note that any personal information collected by a third party, such as a social networking site, is handled based on their privacy practices rather than this Notice.
We may use anonymized data from within our Platform to create aggregated data sets and share this with third parties. These data sets will never include identifying information like your name, email address, or phone number.
We collect personal information using automated technologies
Sometimes personal information is collected by automated technologies and shared with us when Website visitors and App users navigate through our products and services. We may track your browsing actions and log your IP address. We may also collect device ID (typically a phone or tablet) to ensure the Website or App is readable on your device.
Automated collection technologies – such as cookies, beacons, tags, and scripts – are used by us to analyze trends, administer the Platform, and track users’ movements around the Platform. We, and our third-party partners, also use these technologies to gather demographic information about our user base as individuals and in the aggregate.
A “cookie” is a small text file that is stored on an individual’s computer and downloaded to the computer or mobile device when he or she visits a website. Cookies then send information back to the originating website on each subsequent visit, or to another website that recognizes that same cookie.
The Websites may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of any third-party sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Our Platform is for individuals who are over 16 years old
We will never knowingly collect personal information from anyone younger than 16 years. All services we offer are for individuals 16 or older. If we become aware that personal information of anyone younger than 16 has been provided to us, for any purpose, we will delete the information from our files.
Some browsers offer a “Do Not Track” privacy preference. Generally, when a user turns on the Do Not Track Signal, their browser sends a message to websites requesting that the user not be tracked. Our Website and services currently do not respond to “Do Not Track” signals.
iBridge grants you a limited, non-transferable license to use the Websites in accordance with the Terms. You may only use the Websites to view information presented and to make legitimate inquiries. You may not use the Websites for any other purposes, including without limitation, to make any false or fraudulent inquiries. The Websites and the content provided on the Websites, including any graphics, text, icons, video clips, audio, and digital downloads (collectively, “Content”), may not be reproduced, replicated, copied, republished, uploaded, transmitted, modified, translated, sold, transferred, sub-licensed, distributed, or reverse engineered without the written permission of iBridge LLC, and/or its third party partners, except that you may download, display and print the materials presented on the Websites for your personal, non-commercial use only.
How we use personal information
We use personal information to deliver our Website and provide products and services to our business customers to support digital transformation and business efficiencies. We know your personal information is important to you, so we want to be transparent about how we use that information. Here are the ways iBridge uses your personal information:
· To provide access to the Website and App, including maintaining the security and integrity of both.
· To share questions, feedback, or other content customers have provided.
· To provide marketing information regarding Platform updates and special promotions, etc.
· To comply with legal and regulatory requirements applicable to our business and internal policies for maintaining records.
· To protect all parties (Website visitors, App users and our business customers) in the event of disputes.
· To conduct reviews of our Website and App. Understanding how our Website and App are used allows us to improve product offerings and user experiences.
· For any other legal, business, or marketing purposes that comply with the practices described in this Notice.
When we use personal information
Once your personal information is collected, as detailed above, we may share it with third parties for various reasons. When we share your personal information with a third party, we require that third party to protect your information consistent with this Notice and limit its use to performing the services they provide to us.
Where you are responding to a survey through our App, we will share your personal information in accordance with our agreement with our business customer.
Where a business customer elects to make payment by credit card, we will collect and process that data, including your credit card number, expiration date and billing address. Our customers can elect to either provide our finance team with payment details that are manually entered into a virtual terminal to process payment, or they can pay directly through a link in their invoice. No data card information is stored or otherwise retained by iBridge following confirmation of payment. Payments processed using the direct link in an invoice are processed in accordance with the terms of your account with that payment processor and we do not receive any payment information from that processor other than confirmation of payment made, date and payment amount.
Our vendors help with Platform analytics, too
iBridge uses Google Analytics to study how users interact with our website.
We may share feedback you provide to us
Eventual business successors may access information
In the event of a merger, acquisition, reorganization, bankruptcy, or other sale of all or a portion of our assets, any user information owned or controlled by us may be among the assets transferred to third parties as successors in interest. As part of this type of transaction, we reserve the right to transfer or assign your personal information to third parties. Other than to the extent ordered by a bankruptcy or other court, or as otherwise agreed to by you, the use and disclosure of all transferred user information will be subject to this Notice.
We need to comply with legal requirements
We may disclose your information to government authorities or other third parties if any lawful circumstances arise, including when:
· You have given us permission to share your information;
· We are required to do so by law, or in response to a subpoena or court order;
· We believe in our sole discretion that disclosure is reasonably necessary to protect against fraud, or to protect our property or other rights or those of other users of the Website, App, third parties, or the public at large; or
We have implemented industry accepted administrative, physical, and technology-based securing measures to protect against loss, misuse, and alteration of personal information in our systems. We ensure that any employee, contractor, or vendor who has access to personal information in our systems is subject to contractual and professional obligations to safeguard that personal information.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or form of electronic storage is 100 percent secure. Therefore, we cannot guarantee its absolute security.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the web page.
We understand you want to protect and control your personal information. This section details how you may review, update, or delete your information.
Viewing or updating your personal information
If you would like to update your name and contact information, please email us at firstname.lastname@example.org with “Update Contact Details” in the subject line and include the relevant updates you would like for us to make. For our App users, please log into the App to update your name and contact information.
Deactivating your Metolius™ account
You may request deactivation of your App account by contacting your employer who is our business customer. Upon receiving a request from our business customer, iBridge will follow the instructions of our business customer to deactivate your account and delete personal information where required by applicable law. If you have created a free 30-day trial account, this account will be deactivated at the end of the 30-day period.
Opting out of Promotional Emails
If you do not wish to receive promotional e-mails from us, you may follow the unsubscribe process at the bottom of the promotional e-mail you received or by emailing us at email@example.com. Please keep in mind that you still may receive transactional and service related e-mails from us such as e-mails related to the servicing of the business customer account to which you are related, to respond to customer service questions, reminder e-mails you have requested, and other similar communications essential to your transactions on the Platform.
European Economic Area, Swiss, or United Kingdom Citizen Rights
Individuals residing in the European Economic Area (EEA), including Switzerland and the United Kingdom (UK) have additional rights reserved under the General Data Protection Regulation (GDPR), the UK Data Protection Act and/or ePrivacy Directive, as applicable. This section details those additional rights and information on how to exercise them:
· You may request to access, correct, update or request deletion of your personal information based on information collected from accessing our Website or participating in our forums or webinars.
· You may request additional information related to the purposes for which we process your personal information, the categories of personal information we process, where we originally collected the information, who we share it with, and how long we will retain it.
· You may object to our processing of your personal information, request that we restrict the processing of your personal information or request portability.
· You have the right to opt-out of marketing communications we sent you at any time. You can do so by clicking the “unsubscribe” or “opt-out” link in the marketing emails we send to you. You may also opt-out of other forms of marketing (such as postal or telemarketing) by notifying us of your choice.
· Where we have collected and processed your personal information with your consent, you can withdraw your consent at any time. However, withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
· Upon your request, and where it is technically feasible, iBridge will provide you with a copy of your personal data or transmit it directly to another controller.
· You have the right to submit a complaint to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authorities. Contact details are available here.
iBridge is headquartered in the United States. Your personal information may be transferred to, processed, and maintained in places other than where you live.
The United States currently is not a country the European Union has deemed “adequate” under applicable data protection laws. iBridge collects, transfers, and processes personal information as required by applicable law, including: when you provide your consent, to perform a contract with you (such as to deliver products or services), or to fulfill a compelling legitimate interest of iBridge in a manner that does not outweigh your rights and freedoms. iBridge may enter into data protection agreements or other legally approved mechanisms with its suppliers to support compliance with applicable law.
iBridge previously certified its compliance with the EU-U.S. and Swiss-U.S. Privacy Shield frameworks (the “Frameworks”). However, both Frameworks were invalidated in 2020; the EU-U.S. Privacy Shield framework on July 16, 2020 and the Swiss-U.S. Privacy Shield framework on September 8, 2020. Prior to invalidation, iBridge certified its compliance with the Frameworks and as required by the Frameworks, any personal information we received under the Frameworks will be maintained in accordance with the applicable Privacy Shield principles. Any data received by iBridge following invalidation will be transferred and processed in accordance with the applicable Standard Contractual Clauses. More information about the Privacy Shield can be found here and more information about the Standard Contractual Clauses can be found here.
California Consumer Rights
Those who reside in the state of California have additional rights reserved under the California Consumer Privacy Act. While iBridge is not currently subject to CCPA, we do recognize that many of our customers may be required to comply with the law and we will provide support to our customers in accordance with our agreements and applicable law. For survey takers and licensed users of our App, please direct any requests associated with CCPA to the business customer that initiated the survey you participated in.
Identity Verification Requirement
We are required by law to verify that any request submitted was made by someone with the legal right to access the information. Therefore, before accessing or divulging any information related to a data access request, we may request that you provide us with additional information so we can verify your identity and legal authority or require that you take an additional step such as logging into your account to validate your identity or to validate your identity through email verification.
To make a request, please contact us at firstname.lastname@example.org with “Personal Information Request” in the subject line and provide full details about your request, including your contact information and anything you believe is relevant. We will provide a response to an access request within the timeframes required by law. If we cannot substantively respond in a timely manner, we will notify you and provide the reason for the delay.
Under certain circumstances, we may not be able to fulfill your request, such as when doing so would interfere with our regulatory or legal obligations, where we cannot verify your identity, or if your request involves disproportionate cost or effort. But we will respond to your request within a reasonable time, as required by law, and provide an explanation.
This Privacy Notice will be updated to reflect our personal information handling practices. We reserve the right to amend this Notice at any time, for any reason, without additional notice to you, other than through posting the updated Privacy Notice on this Platform. We invite you to periodically return to this page to ensure you are informed of any updates we make about how we collect, use, and protect customer information. You can see when this Privacy Notice was last updated by checking the “last updated” date displayed at the beginning of this Notice.
If you have questions about the way we handle personal information, please contact us:
12725 SW Millikan Way,